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The right to be treated as an individual, with dignity
and respect. |
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The right to choice based on full information. |
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The right to prompt attention. |
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The right not to be discriminated against on any grounds
whatsoever. |
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The right to be consulted, involved and supported
in decisions which
concern them. |
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The right to expect the best from the service. |
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The right to complain if dissatisfied and to have
that complaint dealt
with effectively and efficiently. |
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The right to take informed risks as long as these
do not jeopardise the
safety of others. |